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Privacy Policy

Laws and Regulations

Real.Social is committed to providing quality services to you, and this policy outlines our ongoing obligations to you with respect to how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) as well as applicable international privacy laws and regulations. The APPs and international privacy laws govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

1. Personal Information Collection and Use

1.1 What is Personal Information, and why do we collect it?

Personal Information is Information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and other relevant contact details. This Personal Information is obtained in the following ways:

  • When you provide it to us directly during interviews, correspondence, by telephone, facsimile, email, or via our website at https://real.social.
  • When you provide it to us indirectly through your website, from media and publications, from other publicly available sources, or through cookies and similar technologies. We collect your Personal Information for the primary purposes of providing our services to you, providing Information to our clients, and conducting our own marketing activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.

1.2 Sensitive Information

Sensitive Information is defined in the Privacy Act to include Information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. We do not actively seek to collect sensitive Information unless it is necessary for the purposes of providing our services and you have provided your explicit consent.

1.3 Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information directly from you. However, in some circumstances, we may be provided with Information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the Information provided to us by the third party.

2. Use and Disclosure of Personal Information

2.1 Use of Personal Information

We may use your Personal Information for the purposes of:

  • Providing our services to you.
  • Communicating with you, including responding to your inquiries and requests.
  • Marketing our services to you, subject to your consent and applicable laws.
  • Internal record keeping, data analysis, and business improvement.
  • Complying with legal obligations.

2.2 Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:

  • To third parties where you have provided consent to the use or disclosure.
  • Where required or authorised by law.
  • In connection with providing our services to you and for the purposes of our own marketing activities.

We take reasonable steps to ensure that any third parties to whom we disclose your Personal Information are bound by confidentiality and privacy obligations with respect to the protection of your Information.

3. Storage and Security of Personal Information

3.1 Security of Personal Information

We are committed to ensuring that your Personal Information is stored securely. We take reasonable precautions to protect it from misuse, loss, unauthorised access, modification, or disclosure. We implement a range of measures, including:

  • Secure storage of electronic and physical records.
  • Restricting access to Personal Information on a need-to-know basis.
  • Regularly updating security protocols and software to protect against cybersecurity threats.

While we strive to protect your Personal Information, no data transmission over the internet can be guaranteed as completely secure. Therefore, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

3.2 Retention of Personal Information

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If we no longer require your Personal Information for these purposes, we will take reasonable steps to destroy or de-identify it.

4. Accessing and Correcting Personal Information

You have the right to access the Personal Information we hold about you and to request corrections if necessary, subject to certain exceptions. If you would like to access or update your Personal Information, please contact us using the contact details provided below. We may require you to verify your identity before granting access or making corrections.

5. Marketing Communications and Opting-Out

We may send you marketing communications about our services that may be of interest to you. You have the right to opt out of receiving such communications at any time. Our marketing emails will include an unsubscribe feature, allowing you to easily manage your preferences. Alternatively, you may contact us using the contact details provided below to request to be unsubscribed from marketing communications.

6. International Data Transfers

As an Australian company operating internationally, your Personal Information may be transferred to and stored on servers located outside of Australia. We will take reasonable steps to ensure that any international transfers comply with applicable privacy laws and regulations. By using our services and providing your Personal Information, you consent to the transfer, storage, and processing of your Information outside of Australia.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version of the policy will be available on our website at https://real.social/privacy-policy. We encourage you to review this policy periodically for any updates.

8. Privacy Policy Complaints and Contact Information

If you have any queries, concerns, complaints or require further Information about our Privacy Policy, please contact us at:

Email: info@real.social

We will endeavour to respond to your inquiries and resolve any complaints in a timely and appropriate manner.

Effective date: 01/07/2023