Terms and Conditions

Terms of Use and Supply

Agreement Definitions

The Agreement, as varied from time to time, applies to all sales of goods and the provision of all services by the Supplier to the Client pursuant to the Agreement, together with any non-excludable conditions and warranties expressed by law, constitutes the entire agreement between the parties.

  • Agreement” means these terms and conditions herewith by engaging the services of Real Social.
  • Client” means the person and/or business described as the client within the “Client Details” area of the order form, proposal, Verbal Contract, Contract.
  • Authorisation” means the acceptance of a Real Social proposal, verbal agreement, making a payment or signing our paperwork/contract.
  • Business Day” means any day that is not a Saturday, Sunday or a public holiday in Queensland;
  • Fees” means the Price together with any Additional Charges incurred by you relating in any way to this Agreement and the Services provided by Real Social.
  • Bug” means any lack of function in the Services that is the direct result of a coding or design error by Real Social;
  • Website” means your website designed, built and or hosted pursuant to this Agreement.
  • Contract” means the agreement between Real Social and the Client through accepting an offer of Real Social by signing paperwork or payment of either the agreed Deposit / Initial payment or agreement of a payment schedule (any of these acts, individually or combined is considered “Acceptance” of a “Contract”)
  • Scope” means the document entitled either “Scope” or “Proposal” provided by Real Social to the Client and which describes the Services Real Social offers to perform for the Client pursuant to this Agreement.
  • Intellectual Property” means the intellectual property attaching to the Services including copyright, patents, trademarks, design rights, domain names whether registrable or not and whether registered or not.
  • Confidential Information” means all the information provided by one party to the other in connection with this Agreement where such information is identified as confidential or ought reasonably to be considered to be confidential based on its context, nature or the manner of its disclosure, but excluding:
    • information that is in the public domain other than by a breach of this Agreement; and
    • information developed independently by a third party.
    • Without limiting the foregoing, Confidential Information includes the terms of this Agreement and the contents of the Scope or Proposal.
  • Price” means the fees outlined by Real Social.
  • You” and “Your” means the Client named within the “Client Details” area.
  • Our”, “Us”, “Real Social” and “We” means the “Supplier” Mackay Motel Pty Ltd as trustee for the Harrison Family Trust trading as Real Social, ACN 162 925 975 ABN 19 223 141 130 and associated brands and businesses.
  • Notice of completion” means any notice in writing, given by the Real Social to the Client advising that the goods or services subject of the Contract have been provided completed by the Supplier.

Clause 1. Offers

You are engaging Real Social to provide their Services.

To accept our offer to provide the Services you must accept the offer of Real Social by signing our paperwork or pay either the agreed Deposit / Initial Payment or agree to a payment schedule (any of these acts, individually or combined is considered “Acceptance”).

If Acceptance does not take place within 28 days from the date the document is provided to you, then our offer to provide the Services will expire without further notice to you. This may be extended by mutual agreement.

Clause 2. Services

Real Social will produce the chosen services to the specifications contained in the Scope or Proposal (herein referred to as “the Services”) our services offered may include:

  • Graphic Design / Web Design;
  • Website Development;
  • Search Engine Optimisation;
  • Content Writing;
  • iPhone App Design and Development;
  • Google Adwords / PPC Services
  • Conversion Tracking;
  • Domain Name Acquisition;
  • Hosting;
  • Technical Support;
  • Training;
  • Consultancy;
  • Conversion Tracking;
  • Digital Production;
  • Project Management Services
  • Digital Strategy
  • Social Media

Clause 3. Price/Payments

You agree to pay Real Social the Price for the Services in accordance with the Contract.

The Supplier may, at the cost of the Client, engage the services of a debt recovery agency to assist it, if payment is more than 7 days late/overdue. The engagement of a debt recovery agency may result in your credit file being updated, having a negative impact on your credit history.

Real Social is retained to undertake the Services exclusively. No part of the Services may be undertaken by you or by any third party instructed by you.

In the instance of late payment and engagement of a debt recovery agency, the Client agrees that Supplier is no longer bound by “clause 7” of this agreement and may share any information needed to aid in the recovery of any outstanding debt.

In the instance of late payment, the supplier has the right to charge the client interest on the outstanding balance, This interest will be at a rate of 15% annually, compounded and calculated monthly until the outstanding balance on any outstanding invoices is fully recovered (this includes any interest accrued to outstanding debts). The supplier holds the right to calculate this from the date the monies outstanding become overdue.

Clause 4. Notices

All notices must be in writing and can be given by:

  1. Hand delivery between the hours of 9.00am and 5.00pm GMT+10;
  2. Registered post;
  3. Email

A notice is deemed to be given and received:

  • If delivered in accordance with clause 1, on the next Business Day after delivery;
  • If sent in accordance with clause 2, in 5 Business Days after the day of posting;
  • If delivered in accordance with clause 3, on the next Business Day after sending;

A Notice of Completion will be issued upon achieving a milestone and the relevant amount is due within 7 days.

The Client will inspect the goods and services provided by the Supplier within 7 days of receipt of a Notice of Completion and must within that period:

  • Give the Supplier written notice of any matter by virtue of which the Client alleges that the goods or services are not in accordance with the Contract;
  • Make a payment of the Balance of the price. The Supplier shall have no obligation to rectify or replace any goods or services not in accordance with the Contract where notice is not given by the Client within seven days after the date of provision.

Clause 5. Breach & Termination

You will breach this Agreement upon:

  • failure to have provided content as required within 4 weeks of signing or entering an agreement;
  • contravention of your obligations pursuant to Warranty Indemnity & Confidentiality terms previously listed;
  • termination of the Hosting;
  • being unresponsive to our communication;
  • failure to conduct yourself in a professional manner;
  • being rude or aggressive towards the Supplier;
  • referring to any of our companies, brands, staff/agents on social media, forums, reviews or websites.

Real Social may terminate this Agreement upon the occurrence of any of the events described immediately above, where you have failed to remedy the breach within 14 days of notice.

In addition to these clauses, any party may terminate this Agreement by written notice to the other party if any of the following events has occurred in respect to the other party:

  • a material breach of this Agreement which is not remediable or if the other party has not remedied within 14 days of written notice;
  • an insolvency event occurs, other than an internal reconstruction with notice to the other party.

Upon termination:

The parties are immediately released from their obligations under this Agreement except those obligations contained within the Price, Additional Charges, Warranties & Indemnity clauses and any other obligations which by their nature survive the termination within their contractual period;

  • each party retains the claims it may have against the other;
  • you must immediately pay any outstanding Fees.

Clause 6. General Provisions

No party may assign or otherwise deal in any way with its rights under this Agreement without the prior written consent of the other party.

In regards to the production of the chosen Services, Time is not of the essence. The Services will be provided within a reasonable time frame as defined above.

Nothing in this Agreement creates any relationship of partnership or agency between the parties.

If a provision is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

This Agreement and the Scope or Proposal together form the entire agreement between the parties about its subject matter and supersedes all other representations, arrangements or agreements. Except as expressly set out in this Agreement or the Scope, no party has relied on any representation made by or on behalf of the other.

This Agreement may only be amended in writing signed by all the parties.

Any rights under this Agreement may not be waived or varied except in writing signed by the party to be bound.

Unless otherwise expressly stated in the Contract, no waiver or relaxation in whole or in part of any of the terms and conditions of the contract will be binding on the Supplier unless in writing and signed on by a Director. Any such waiver or relaxation shall be limited to the term or condition and occasion in question.

A party will not be responsible for a failure to comply with its obligations under this Agreement to the extent that its failure is caused by an event beyond the control of that party (“Force Majeure”) provided that the party so affected keeps the other party closely informed and uses reasonable endeavours to rectify the situation.

Without limiting any other right to terminate under this Agreement, if Force Majeure affects a party’s performance under this Agreement for a period of more than 30 consecutive days, the other party may immediately terminate this Agreement by written notice.

Any action or thing that falls due to be done on a day that is not a Business Day will fall due on the next Business Day.

The law of Queensland, Australia governs this Agreement and each party submits to the jurisdiction of the courts of Queensland.

The Client agrees that there is no cooling-off period and any monies debited or received are non- refundable.

Cancellation of any Direct Debit Authority does not affect your liability to pay the fees in full under the contract.

Clause 7. Confidentiality

A party must not, without the prior written consent of the other party, use or disclose the other party’s Confidential Information unless expressly permitted by this Agreement or required to do so by law or regulatory authority.

Each party must implement and maintain effective security measures to prevent unauthorised use and disclosure of the other party’s Confidential Information.

A party may:

  • use the Confidential Information of the other party solely for the purposes of complying with its obligations and exercising its rights under this Agreement; and
  • disclose the Confidential Information to its personnel or advisers to the extent necessary for them to know the information for the purposes related to this Agreement but only if reasonable steps are taken to ensure that the confidentiality of the information is retained.

Clause 8. Additional Charges

Subject to the Price, all work requested by you and undertaken by Real Social in addition to the Services will incur charges additional to the Price (“Additional Charges”).

  • As at the date of this Agreement, the Additional Charges are $150 / hour + GST; • Minimum charge is one hour;
  • Except for agreed and quoted work.

Where the Supplier, at the request of the Client, provides services in addition to those specified in the Scope of Works, and no Price for those additional services has been agreed to by the parties in writing signed by them, the Supplier’s fee for those additional services shall be the number of hours (or part thereof) spent by each employee of the Supplier in providing those services multiplied by the Supplier’s hourly rate.

  1. Intellectual Property

You authorise Real Social to display your Services in its portfolio, including but not limited to the portfolio displayed on https://real.social

You also agree for a Real Social or our partner’s logos to be placed on the footer of your website and hyperlinked to any of our websites with a “Do Follow” tag.

Subject to the full payment of the Price, the Intellectual Property shall be vested in you and Real Social thereupon assigns the Intellectual Property to you.

Clause 10. Indemnity

You hereby unconditionally and irrevocably agree to indemnify and keep indemnified Real Social, its officers, employees and agents against any and all actions, claims, demands, losses, liabilities or costs (including legal costs) that arise, or result from, or are connected in any way with the Services, the Hosting, including but not limited to the sale of any product or service via your Website, except to the extent to which it arises out of any breach by Real Social of this Agreement.

If the Client orders goods or services in its capacity as trustee of a trust, the Client warrants that it has full power and authority to accept goods and/or services under the Contract for the benefit of the trust, warrants that its right of indemnity against the trust property is unrestricted and will not be adversely affected by the Contract, agree that it will be bound by the Contract both personally and in its capacity as trustee of the trust, acknowledges that its liability for indebtedness incurred while a trustee will apply even if it ceases to be the trustee of the trust for any reason; and acknowledges that its liability will not be limited to the assets of the trust.

Clause 11. Limitation of Liability

Real Social excludes all liability in respect of loss of data, interruption of business or any consequential or incidental damages or loss.

To the full extent permitted by law, Real Social excludes all representations, warranties or terms (whether express or implied) other than those expressly set out in this Agreement.

Real Social‘s total aggregate liability for all claims relating to this Agreement is limited to 25% of the Price and any Additional Charges incurred by you.

Each party’s liability for any claim relating to this Agreement will be reduced to the extent to which the other party contributed to the damage arising from the claim.

The Supplier will not be liable to the Client for any loss or damage of any kind sustained by the Client as a consequence of any breach of the Supplier’s obligations pursuant to the Contract.

If failure to supply is caused by matters beyond the Supplier’s reasonable control including (without limitation) acts of God, acts of any government, war or other hostility, national or international disaster, the elements, fire, explosion, power failure, equipment failure, strikes, lockouts, inability to obtain necessary supplies and any other force majeure occurrence.

This Agreement is to be read subject to any legislation, which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, Real Social limits its liability in respect of any claim to, at Real Social’s option:

In the case of goods:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • part payment of the sum chargeable by Real Social (without discount) if it supplied those goods to an unrelated third party; or
  • part payment of the sum chargeable by Real Social (without discount) if it repaired those goods for an unrelated third party, and

In the case of services:

  • the supply of the services again; or
  • part payment of the sum chargeable by Real Social (without discount) if it supplied those services to an unrelated third party.

Clause 12. Warranties

Each party warrants that:

  • the execution and delivery of this Agreement has been properly authorised;
  • it has the full corporate power to execute, deliver and perform its obligations under this Agreement;
  • this Agreement constitutes a legal, valid and binding obligation of it enforceable in accordance with its terms by appropriate legal remedy;
  • this Agreement does not conflict with or result in the breach of or default under any provision of its constitution, or any material term or provision of any law or regulation to which it is a party or subject or by which it is bound;
  • there are no actions, claims, proceedings or investigations pending or threatened against it or by it of which it is aware and which may have a material effect on the subject matter of this Agreement.

In addition to the warranties above, Real Social warrants that:

  • it will exercise reasonable skill, care and attention in providing the Services;
  • the Services will not contain any viruses as at the date of activation;
  • the Services will be compatible with latest versions of Internet Explorer, and the latest versions of Mozilla Firefox, Google Chrome and Safari.

Other than in relation to material included in the Services by you or any third party from time to time, any use of the Services by you in accordance with this Agreement will not infringe the right of any party and will not breach any applicable law.

In addition, you warrant that any material which you cause to be published, displayed or contained with the provided Services will not contain any illegal or unethical material or activity.

You warrant that you own the copyright or have been granted copyright for all, text, images and materials used.

Clause 13. Web Design Terms & Conditions

13.1 Definitions

  • Bug” means any lack of function in the Services that is the direct result of a coding or design error by Real Social;
  • Training” means the instruction of 1 person in the operation of the Services at Real Social offices, or via an online screen-share, at an agreed time and date.
  • Website” means your website designed, built and hosted pursuant to this Agreement.
  • Scope” means the document entitled “Scope” provided by Real Social to the Client and which describes the Services Real Social offers to perform for the Client pursuant to this Agreement.
  • Proposal” means the document entitled “Proposal” provided by Real Social to the Client and which describes the Services Real Social to perform for the Client pursuant to this Agreement.
  • A “reasonable time frame” is within 12 months however shall be extended by client requests, amends or delays.
  1. 2 Bugs

Real Social will endeavour to rectify any Bugs of which Real Social receives written notice of, up until the expiration of 90 days from the date of activation of your Services.

Adjustments, modifications, amends or improvements in usability, functionality or design are not considered a Bug; they are considered outside the original Scope and as such are billable at the standard hourly rate.

Real Social does not support or warrant any bugs derived from obsolete browsers such as Internet Explorer 8 and versions of other browsers and devices that are more than two versions old.

Real Social shall do a reasonable level of testing of your Services, however the Client is responsible to thoroughly test your Services for any Bugs during the warranty period.

13.3 Notices

Real Social will provide notices in the form of an invoice, when milestones are achieved. Once the invoice in received, payment will be due within the stated period, generally 7 days.

Notices will be provided for “Commencement”, “Design Sign Off”, “Supply of Development Link” and “Go-Live”, or as per the contract terms, or as defined in the Proposal.

  1. PPC Terms & Conditions
  • Comply with all Google Adwords terms and conditions, which update regularly;
  • There is a minimum 4 month term on all campaigns;
  • You will not get direct access to the Adwords portal;
  • You will not be provided with receipts from Adwords;
  • We will not provide reports generated from Adwords, traffic data will be provided via Google Analytics;
  • Any tracking telephone numbers remain our property.
  • After cancellation, you will forfeit any outstanding credit, it shall not be refunded under any circumstances;

For cancellation of Google Adwords services we require 30 days written notice to accounts@real.social and all charges are pro rata.

  1. SEO Terms & Conditions


We make no guarantee the targeted phrases will move in a positive direction, especially if the targeted website has:

  • engaged in SEO previously;
  • has poor or duplicate content;
  • is on a SEO unfriendly content management system (CMS);
  • if we cannot get access to your hosting and or CMS;
  • is suffering from a penalty, either automatic or manual from Google;
  • has an unnatural link profile;
  • is hosted on a slow or blacklisted server.

The standard term of an SEO contract is for 12 months. Any variations to a shorter contract period must be signed off by Real Social’s management prior to the agreement being signed.

Furthermore, you should be aware that Google continually updates it’s search algorithm, which may have a negative impact on your rankings at any time, this does not release you from your contract. We will endeavour to rectify any negative losses as quickly as we can but make no guarantees you will recover.

In rare instances we may have to move your website to a new domain to remove a penalty, you have to accept the change if we recommend this action.


For cancellation of SEO services, the client must provide 30 days written notice to accounts@real.social and all charges are pro-rata.

  1. Terms & Conditions

“Hosting” means 12 months’ hosting by Real Social of the Services.

The 12 months of the Hosting is calculated from the date of Activation of the services.

You may discontinue the Hosting at any time. To discontinue the Hosting it does not affect your liability to pay the Fees.

If you host your services elsewhere, Real Social will not warrant or support the services regardless of the date of activation, you will have to resolve any issues with your new hosting provider.

When your Hosting is due renewal, you have seven days to pay it, failure to do so will result in the suspension of your Hosting.

If your Hosting was paid annually, the renewal shall remain annually.

Real Social will not under any circumstances provide FTP or cPanel access to websites hosted on our servers. This is to protect the integrity of the hosting environment, ensure security and is non-negotiable.

If you require a backup of your site, this can be provided within 48 business hours and will incur a one time charge of $250+ GST which will require payment prior to the commencement of a backup being created.

If you wish to move your website from Real Social’s hosting environment, a back up of the website will be provided to you in electronic format, such as USB, Disc or Downloadable link.

It is the client’s responsibility to provide notice to Technical Support and the Accounts Department once the site has successfully been moved to your new hosting environment. Until the notice has been provided to Technical Support and the Accounts Department, all fees for hosting will still be applicable.

If utilising the services of Real Domains the Client will agree to any terms and conditions on the realdomains.com.au and realdomains.nz as per their respective account. Even if the account is set up by Real Social on the client behalf.

  1. Changes to the Arrangement or Initial Terms

You acknowledge that Real Social is to provide at least 14 days notice via email if it proposes to vary the initial terms of the arrangement are made. This notice will state any changes to the amount, frequency, next drawing date and any other changes to the initial terms.

If the Client wishes to discuss any changes to the initial terms, please contact our Accounts department on 1300SOCIAL or email accounts@realsocial.

You acknowledge that you will contact the Business at least 7 working days prior to the next scheduled drawing date if you wish to cancel, suspend, alter or defer any of the debit arrangements. You acknowledge that any request by them to stop or cancel the debit arrangements will be subject to the terms and conditions of the contract or at the discretion of Real Social.

If the Client wants to make changes to the drawing arrangements, contact the Accounts Department on 1300 SOCIAL or email accounts@realsocial.

To cancel the Direct Debit Authority, the online Cancellation Form, found within your personalised Dashboard, must be submitted. The Accounts Department will refer you here, however, they will be able to assist with providing further information. The cancellation will be subject to approval by Real Social. Cancellation of any Direct Debit Authority does not affect your liability to pay the fees in full under the contract.

  1. Disputes

You acknowledge that any disputed debit payments will be directed to the Accounts Department on 1300SOCIAL or email accounts@real.social.

The Accounts Department at Real Social will endeavour to resolve the matter directly with you & provide evidence to support the drawing.

You will receive a refund of the drawing amount to the account the money was originally debited from, if Real Social cannot substantiate the reason for the drawing.

If you do not receive a satisfactory response from Real Social to your dispute, you agree to contact your financial institution. The Financial Institution will respond with an answer:

  • within 5 business days (for claims lodged within 12 months of the disputed drawing); or
  • within 30 business days (for claims lodged more than 12 months after the disputed drawing)

(Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.)

  1. Responsibilities of the Client

You acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and You will contact your financial institution if you are uncertain of the accuracy of these details.

You acknowledge that is your responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution.

Accordingly, You acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, You agree that Real Social will not be held responsible for any fees and charges that may be charged by either your financial institution or ours.

You acknowledge and agree it is your responsibility to ensure your nominated accounts can accept direct debits through the Bulk Electronic Clearing System (BECS). You acknowledge and agree to advise Real Social if the nominated account is transferred or closed. You agree to contact your Financial Institution if you need to confirm these points.

You acknowledge that if a debit is returned by your financial institution as unpaid, a failed payment fee is payable by you to Real Social. You will also be responsible for any fees and charges applied by your financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Real Social.

You authorise Real Social to attempt to re-process any unsuccessful payments after 3 business days. If the payment remains unsuccessful after 14 days, You authorise Real Social to suspend all services, pending payment.

20. Cancellations

Cancellation Requests will only be acknowledged by Real Social if submitted using the online Cancellation Form, found within the clients personalised Dashboard.

Cancellation Requests will not be acknowledged if submitted by phone or email.

Cancellation Requests must be authorised by the Managing Director of the Supplier or an authorised agent.

Cancellation of the Direct Debit Authority does not affect your liability to pay the fees in full under the contract and will require approval by authorised agents of the Supplier.